"I ordered a child's large costume from this site, and when I received it I was sent a child's small. It even said on the invoice "shipping" send small not large". If I wanted a small I would have ordered a small. So I called the company, was told they had a large in stock and it would be sent out to me. I shipped the incorrect costume back and a week later I got a call that they received the small but unfortunately there were no large in stock. This was after I was told the large would be sent out. This wasted valuable time and an internet search showed that most everyone was out of stock. I finally found one at $20 more than I originally purchased it for. Very poor service at this company!!!"

"thanks!"

"Outstanding! Quick processing and shipment."

"SLOW TO SHIP. I paid for Overnight shipping and the order arrived a week later and was NOT sent via overnight shipping inspite of the fact I paid extra to have it shipped overnight. I will NEVER do business with them again"

"Do not, I repeat do not order from this company. I ordered two halloween costumes on Oct 20th, was charged for them and have never received them. Paypal will not refund money. All emails to any of the email addresses listed being returned (except with paypal - no response), fax number on website doesn't go through and have yet to talk to anyone with this company because the customer service number keeps you on hold forever. I'm talking longer than 30 minutes. So, as Halloween has come and gone was left without costumes and left without my money. Do not order from this company!!!!"

"Absolute JOKE of a company! STAY AWAY! I ordered a toddler halloween costume last Monday(25th) with two day shipping hoping to get it by Wed 27th. I received a conformation email but no tracking number so contacted via email and no response. Finally I got a customer service rep on Tuesday morning to check the status of my order. I was told that there was no record of my order(which was annoying) but once I wouldn't be charged fine. The rep told me point blank that I would, and could not be charged as there was no order on file. I proceeded to buy the costume elsewhere and then later that evening I get an email saying my order is on the way. Again I contact the company and get told that not only will it cost me the 2-day shipping I've paid but there will be a restocking fee REGARDLESS OF BEING TOLD THAT MY CARD WOULD NOT BE CHARGED, and they could not even waive the restocking fee. I call up today to get a reference number for my return and now I'm told that the costume cannot be returned as it was purcha"

"I ordered a halloween costume - the wire in the costume was bent, I attempted to return the costume but was told by a customer service representative that I was unable to b/c the costume was purchased during the month of October. 100% unsatisfied. I will not be referring your website to anyone. "

"Have been trying to place order for over a week. I get to final step and then message cannot ship to area code. Have sent messages and still not working have kept item in hold to see if shipping glitch is cleared"

"took the store over one week to inform me the item i ordered was no longer in stock. i should have listened to the reviews here instead of hoping i'd get my item in a timely manner."

"Slow delivery on the mermaid clock I ordered. It still had not arrived. I hope it gets here by Christmas. I ordered it Nov. 22nd. The wait on the telephone line was so slow that I couldn't get a hold of anyone to inquire about my order."

"We had two problems with our order from Fantasy Toyland. Our order was initally delayed due to their website's error in calculating shipping charges, and then we were sent the wrong tracking information for the package."

"Items all arrived very fast. I returned one item that I did not want, and it was done easily. Will definitely use again."

"Great service and I received my costume on time. Shop.com customer service folks help with an update to my order. They were very friendly."

"Having a policy that I cannot return a costume that does not fit my child BEFORE Halloween is really shady. I am very disatisfied and will not use your company again."

"I never received my item, because it was out of stock. This was a Halloween costume that I ordered three weeks before Halloween, but it took them two weeks to finally notify me that it would not be available, and only because I sent an inquiry to them."

"ORDERED A COSTUME ON 10/5. CALLED TO CHECK STATUS ON 10/19 AND WAS TOLD THE COSTUME WAS BACK ORDERED. WHEN ASKED WHY I WASN'T NOTIFIED, WAS TOLD THEY WERE WAITING TO SEE IF MORE CAME IN. NOW, THE COSTUME I PROMISED MY KID ISN'T AVAILABLE ANYWHERE...."

"Today is October 19,2009, and I have not yet received this order! I have not received any communication from the store as to why there has been a delay."

"I will never order from again will make sure anyone I know also does not order. Order costume for 3 yr old on 1/11/09 on 10/16/09 found out they were out of stock which I would never have found out if I did not call them as they were obviously not going t"

"My item was in great condition, it arrived earlier then expected and the packaging was neat and nicely wrapped. I would buy from fantasy toyland and shop.com again!"

"The costume is absolutely adorable. It looks different than the picture on the packaging, but it's even better. Now I just hope my little guy will actually wear it. :)"

"terrible! two 1/2 weeks no product. two emails with no reply. i will now be disputing the charge! thanks!"

"nice item, just as described. fast shipping too. Thanks"

"Great costume!!"

"yes, yes, yes and yes!"

"Piece missing in package. Company said it would send the missing piece separately. Still waiting. Costume looks slightly different than picture as well. Not enough of a difference for me to send it back, but wouldn't have bought it."

"Very easy to order from this company. Item arrived timely. Would order again from this company if the occasion arises."

"I was told 13 days! after placing my order that I would need to pay $9.95 shipping (was free when I ordered). I went elsewhere and paid expedited shipping to get the item in time for a b-day."

"."

"Item was as promised and delivered on time. would buy if found something I needed."

"I was satisfied with the product and its timely receipt of the order, packaging an I would buy from them again."

"I still have not received the swing, nor have I heard any status on the swing. I was actually just about to check into why I hadn't heard anything when I saw this feedback email. Sadly ironic."